Privacy Policy

Privacy Policy

Effective Date: 12th September 2026

Welcome to the privacy policy of Watches of Wales Limited (company number 08769967) (“we”, “our” or “us”). This policy explains how we collect, use, share, and protect your personal information when you use This policy covers our competitions website, https://competition.watchesofwales.co.uk/ (“the Site”), the Watches of Wales Comps app, free postal entries and any contact you have with us about competitions.

This policy explains what personal information we collect, how we use it and the rights you have. If you have any questions, please contact us at [email protected] or via telephone at 029 2023 3691.

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Information We Collect

We collect the following types of personal data when you interact with our Site:

• Identity Information: name and date of birth (you must be 18 or over to enter). If you win, we will ask for a copy of photo ID (passport or driving licence) to confirm your identity and age before the prize is released. We do not collect special category data such as health information.
• Contact Information: Email address, phone number, and postal address.
• Technical Data: Cookies and tracking information (e.g., through Google Analytics, Meta Pixel, Klaviyo Pixel, and Google Ads Pixel).
• Transaction Data: Information provided to process competition entries and payments (e.g., via PayPal and Cashflows).

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How We Collect Data

We collect your data through the following means:

• Forms: Data you provide during registration, ticket purchase, or when submitting free postal entries.
• Cookies: Cookies and similar technologies used for analytics and marketing (see “Cookies and Tracking Technologies” below).

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Purpose of Data Collection

Before each draw we upload the list of valid entries (name and ticket number) to random.org, which publishes a public record of the draw including the winner’s name and the full entry list. Winning ticket numbers are announced on our live draw streams and the winner’s name, town and (with their permission) photo are published on our Winners page and social media. We do this so that everyone can see that draws are fair. 

We collect and process your data for the following purposes:

• To manage competition entries and notify winners.
• To fulfill orders, including processing payments.
• For marketing and analytical purposes to improve our services and user experience.
• To publish entrants lists and conduct fair draws via a third-party service, random.org.

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Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual Necessity: To fulfill competition entries, process payments, and determine winners.
• Consent: For analytics and marketing purposes where you have provided consent.
• Legitimate Interests: To improve our services and protect the security of our platform.

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Data Sharing

We share your personal data with the following third parties:

• Payment Processors: PayPal and Cashflows, for secure payment processing.
• Third-Party Draw Service: random.org, for publicly accessible competition draws.
• Analytics and Advertising Providers: Google (Analytics 4, Ads, Tag Manager) and Meta (Pixel), subject to your cookie choices.

We also share personal data with: our email and SMS marketing platform (Klaviyo); our website developer and hosting provider (Think Digital Marketing); our advertising and reporting agency; couriers and insurers when delivering prizes; our professional advisers; and HMRC, regulators or the police where the law requires. Some of these providers are based outside the UK (random.org in Ireland; Google, Meta and Klaviyo in the United States). Where personal data is transferred outside the UK we rely on the UK adequacy regulations (for the EEA) or the UK–US Data Bridge / International Data Transfer Agreement (for the USA) so that it remains protected.

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Data Retention

We retain your data:

• Indefinitely, as competition entrant data may be publicly available on random.org.
• For marketing purposes until you unsubscribe from our communications or request deletion.

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Cookies and Tracking Technologies

We use cookies for the following purposes:

• Strictly Necessary Cookies: To ensure the Site functions correctly.
• Analytical Cookies: To monitor and improve site performance.
• Marketing Cookies: To deliver personalized advertisements.

At present, we do not offer a cookie preference management system. By using the Site, you consent to the use of cookies.

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Security Measures

We take your data security seriously and have implemented measures including:

• Encryption of sensitive data.
• Restricted access to personal data.
• Regular cybersecurity audits and protocol updates.

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Your Rights

You have the following rights under UK data protection law:

• Access: Request access to your personal data.
• Correction: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your data, where applicable.
• Restriction: Request restriction of processing your data.
• Objection: Object to processing for certain purposes, such as direct marketing.
• Portability: Request a copy of your data in a structured format.
• Withdraw consent: where we rely on your consent (for example marketing, or using your photo if you win) you can withdraw it at any time.
• Complain to us: if you are unhappy with how we have handled your personal data you can complain to us at [email protected]; we will acknowledge your complaint within 30 days and tell you how it will be handled.
• Complain to the ICO: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow SK9 5AF; ico.org.uk; 0303 123 1113. We will respond to requests within one month and will not charge a fee.

To exercise these rights, contact us at [email protected].

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Updates to This Policy

We may update this policy from time to time. Changes will be notified to you via email or posted on the Site. Please review the policy regularly to stay informed.

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Contact Us

For privacy-related questions or concerns, please contact:

Watches of Wales Limited
Unit 12B & 12C, Junction Industrial Estate
Pontyclun CF72 9ES

Email: [email protected]

Phone: 029 2023 3691

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Thank you for trusting Watches of Wales Limited. Your privacy is important to us!